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Integrating Tech and Human Expertise: A CFO's Guide to Building a High-Performing Finance Team

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Karen Sullivan

Principal, Service Delivery

Does the month-end close create late nights and spreadsheet overload for your finance team? For many organizations, this period is filled with intense pressure to reconcile accounts accurately and on time, often leading to burnout, frustration, and a shortage of time for strategic decision-making.

The traditional process—manually managing the close—has long been a balancing act between precision and speed. With high stakes and little room for error, finance teams often sacrifice innovation and strategy for the sake of day-to-day tasks. However, finance is changing.

Modern finance professionals are beginning to recognize that balancing investment in technology and talent isn’t just a forward-thinking luxury—it’s a strategic imperative. The days of exhausting manual processes are being replaced by streamlined, efficient workflows that allow teams to focus on what truly matters: making smart, impactful decisions.

In this article, we’ll explore how a blend of cutting-edge automation and human insight can help your finance team meet the demands of today’s fast-paced business world, turning the month-end close into a stress-free and efficient process.

The Technology Imperative

A recent report from Sage, Fast Close, Faster Insights, highlights that 82% of finance leaders are leaning into technology and automation to speed up their month-end close. This isn’t just a passing trend—the future of finance is built on a foundation of tech solutions designed to optimize operations.

So, what technologies are driving this transformation?

AI, Machine Learning, and Robotic Process Automation

Terms like Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) may sound like buzzwords, but they’re revolutionizing financial operations. Here’s how:

  • AI and ML empower CFOs and finance teams to predict cash flow trends, manage revenue cycles, and make data-driven decisions.
  • RPA takes over repetitive tasks—such as data entry and transaction reconciliation—allowing finance teams to focus on higher-level analysis and strategy.

The impact of these technologies is seen in three key areas:

  1. Speed – Automating manual tasks accelerates processes and frees up time for strategic work.
  2. Accuracy – Automation reduces the margin for human error, increasing confidence in your data.
  3. Return on Investment (ROI) – Investing in automation often pays for itself, as it reduces labor-intensive tasks and enables teams to focus on value-adding activities.

Automation also allows businesses to scale more efficiently, managing higher transaction volumes without an increase in errors or the need for additional staff. For organizations that have embraced these technologies, the month-end close is no longer a frantic, last-minute scramble—it’s a well-oiled routine.

By reducing the time spent on repetitive, manual tasks, your team can shift its focus to more analytical and advisory roles, transforming the finance department into a hub of innovation and strategic insight.

The Value of Human Insight

While 82% of finance leaders are turning to technology for efficiency, 18% are focused on expanding their teams. This balance highlights an important truth: Human insight remains irreplaceable.

No matter how advanced your technology stack is, there will always be challenges and complexities that require nuanced decision-making and creative problem-solving. The human element is essential for interpreting data, providing context, and making judgment calls that technology simply can’t handle.

In fact, as finance becomes increasingly automated, new roles and skills are emerging as critical to success. In-demand professionals include:

  • Financial analysts who can interpret data patterns and provide actionable insights.
  • Risk management experts who anticipate and mitigate potential challenges.
  • Compliance officers who navigate evolving regulations and ensure the company stays in line.

These professionals don’t just complement automation—they enhance it. The ability to combine data-driven insights from AI with human judgment and creativity creates a more resilient, agile finance team capable of solving complex problems.

When recruiting, prioritize individuals who can innovate, lead, and tackle complex financial challenges with analytical prowess. These are the skills that will differentiate your team and allow them to fully leverage the power of automation.

Technology is Elevating, Not Replacing, People

While AI and automation are reshaping job functions, it’s important to remember that people are still at the heart of finance. The right balance of technology and talent can transform your finance department from a transactional hub into a strategic powerhouse.

Finance professionals are essential for transforming:

  • Numbers into persuasive narratives that can guide business strategy.
  • Risks into comprehensive strategies that protect the organization from potential pitfalls.
  • Challenges into opportunities that drive growth and competitive advantage.

Take the advice of Osprey CFO Lewis Dangerfield, who urges finance leaders to “embrace and lead change.” The business world is evolving rapidly, and CFOs who take a proactive approach to technology will not only survive—they’ll thrive.

Empowering Teams Through Technology

Dangerfield also emphasizes the importance of delegating and developing others. By building a strong, capable team, leaders can move faster and achieve more. Once you have a great team around you, he notes, “you can move faster and further.”

Incorporating technology into financial management—especially in tasks like month-end close and managing profit and loss statements—creates an environment where innovation flourishes.

His advice: Set aside time each month for your team to focus on improving processes. Whether it’s exploring new technologies or testing different approaches, continuous innovation is key to staying competitive in today’s fast-paced business environment.

Integrating Tech and Talent: A Balancing Act

Achieving the right balance between technology and human expertise is more art than science. The key is to strategically combine high-tech tools and top-tier talent in a way that allows each to complement the other. Here’s how to start:

1. Comprehensive Capability Assessment

Begin by mapping out your current processes, pinpointing inefficiencies, and identifying tasks that can be automated. This will help you understand where technology can have the biggest impact.

2. Evaluate Your Team’s Skills

Next, assess the skills of your finance team in relation to the demands of a digital-first finance function. Where are the gaps that technology can fill? Where is human insight indispensable?

3. Define Strategic Roles

Determine which roles require human creativity, decision-making, and judgment. Then, ensure your team is prepared to take on these responsibilities as automation handles the more routine tasks.

4. Upskill and Reskill

Invest in training programs that enhance your team’s technological proficiency. Upskilling your workforce ensures they’re equipped to handle the digital tools transforming finance.

5. Implement and Integrate

Once you’ve identified automation opportunities and strategic roles, roll out your technology solutions and position your team members to oversee and manage these tools.

6. Monitor and Adapt

Finally, continuously review the balance between technology and talent. Adapt as needed to accommodate new advancements and changes within your organization.

A Blueprint for the Future of Finance

By blending the power of automation with the unique skills of your finance team, you can build a faster, more efficient month-end close that provides deeper insights into your business. But more than that, you’ll create a finance function capable of driving growth and innovation.

As Dizmo CFO Christoph Ott wisely notes, “Be humble and be aware of your position within the executive team.” The goal isn’t perfection in accounting—it’s contributing to the success of the company. Finance enables sales, marketing, and operations to thrive, so collaboration and strategic alignment across departments are key.

The intersection between finance and other business functions is where the greatest potential for improvement lies. CFOs who embrace this approach will be the ones who lead their organizations into the future.

Final Thoughts: Blending Tech with Talent

Speeding up the month-end close process requires a balanced investment in both technology and skilled people. Automation enhances efficiency, but it’s the human touch—the critical thinking, creativity, and strategic insight—that will ultimately transform your finance function.

By embracing both tech and talent, you’ll not only keep up with the demands of today’s business landscape—you’ll be shaping the future of finance.

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